UniFocus’ SERVICEScope offers professional mystery evaluation solutions for all service industries including hotels and resorts, casinos, restaurants, spas, boutiques and everything in between. We answer the most critical question you have about your business: Are you meeting your customer’s expectations? From every spectrum, UniFocus' team of seasoned evaluators have provided countless assessments of businesses around the world to ensure standards are being met to help exceed customer expectations.

UniFocus' SERVICEScope Key Benefits:

  • In-depth, web-based reporting that relates evaluation results to customer perception
  • Professional commentary, including photography, that details information not captured in reporting and trend analysis
  • Experienced evaluators purposely selected to match the profile of your business
  • Highlights any missed opportunities by staff that would exceed expectations and make lasting positive impressions on your customers
  • Industry benchmarking, history and trending to track and measure improvements

Sometimes you need help seeing the little things. By leveraging an experienced and impartial third party like UniFocus, you gain a multi-dimensional point of view enabling managers to better understand your customer’s perception. SERVICEScope lets you see through the eyes of your customer and have confidence that standards are being met, increasing the likelihood that they will keep coming back!