Strengthen Relationships and Communication

It's no secret that meeting planners carry a significant amount of purchasing power in the hospitality industry. It is critical to capture their loyalty in order to inspire repeat business for all of a business’ venues, and their company brand. At UniFocus, we know it is more than a simple survey that will help organizations stay engaged with meeting planners and ensure their properties are always a planner’s first choice. Instead of just collecting feedback, MEETINGScope establishes a unique profile that includes a robust history of everything we know about a company’s meeting planners and the events the planners have managed at their properties.

Key Benefits of UniFocus MEETINGScope's Meeting Planner Profile:

  • Centralized event data warehouse creates more opportunities for regional, national and global planners
  • Strengthens relationships and communication across portfolio
  • Increases the likelihood of meeting planners’ intent to return and recommend
  • Helps properties cater to meeting planners’ needs and habits
  • Creates the potential for the sharing of best practices across properties

By delivering a comprehensive look at all event information and feedback collected over time, specific to the best customers, we help businesses elevate the quality of their relationships with event planners.

 


  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa

Featured Resources