Strengthen Relationships and Communication

It's no secret that meeting planners carry a significant amount of purchasing power in the hospitality industry. It is critical to capture their loyalty in order to inspire repeat business for all of a business’ venues, and their company brand. At UniFocus, we know it is more than a simple survey that will help organizations stay engaged with meeting planners and ensure their properties are always a planner’s first choice. Instead of just collecting feedback, MEETINGScope establishes a unique profile that includes a robust history of everything we know about a company’s meeting planners and the events the planners have managed at their properties.

Key Benefits of UniFocus MEETINGScope's Meeting Planner Profile:

  • Centralized event data warehouse creates more opportunities for regional, national and global planners
  • Strengthens relationships and communication across portfolio
  • Increases the likelihood of meeting planners’ intent to return and recommend
  • Helps properties cater to meeting planners’ needs and habits
  • Creates the potential for the sharing of best practices across properties

By delivering a comprehensive look at all event information and feedback collected over time, specific to the best customers, we help businesses elevate the quality of their relationships with event planners.

 



  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     



  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection

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