Understanding the Perception of Meeting Planners

The amount of data received from surveys can become overwhelming, and creating an action plan can become a guessing game if yourcompany doesn’t have a definitive starting point. MEETINGScope's innovative Key Opportunity reporting provides the ability to quickly determine what’s most critical, eliminating hours of data analysis, and allows leadership to prioritize correctly. Acting on the top three to five opportunities identified by MEETINGScope has an immediate impact on planners' overall satisfaction and intent to recommend. "Key Opportunities" are derived from a statistical analysis that determines the relative importance of each question, based on the correlation to “intent to recommend,” then blends the importance with the performance rating to determine the critical rank order.

Backed by more than 15 years of experience and extensive research, MEETINGScope clearly shows the connection between your actions to improve and planners’ loyalty.

UniFocus is exclusively dedicated to providing the Hospitality, Service, Retail, and Healthcare Industries with the most comprehensive Workforce Management systems, Financial Management and Survey Solutions available worldwide.


  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

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