Close More Business with Structured Meeting Planner Feedback

When searching for a venue, meeting planners take numerous factors into consideration such as location, size and adequacy of meeting rooms, date availability, and many more. However, one component all meeting planners look for is the service they receive. Planners want to feel valued and heard all throughout the process.

UniFocus' innovative meeting planner solution, MEETINGScope, clearly shows how planners perceive their experience from contract through planning, on event day and post event. MEETINGScope’s web-based survey technology and Survey Response System (SRS), which emails personalized responses to feedback, are essential to successfully managing the relationship between a meeting planner and the hotel or convention center, and growing the property’s meetings and events business.

UniFocus’ MEETINGScope Key Benefits:

  • Identify hot buttons to better understand meeting planner's needs and close more business
  • Key Opportunity reporting helps easily identify areas of improvement that impact intent to return and recommend
  • Gain cross-selling opportunities with Meeting Planner Profile, which houses all historical data and information specific to event contacts and meeting planners
  • Provides the information needed for a stronger outbound marketing plan directly with event and meeting planners
  • Revenue at Risk dashboard identifies events and total revenue at risk based on meeting planner's intent to return
  • Assign the right personnel to the right events with survey results based on a specific staff member’s performance
  • Recognize performance and trending specific to market segments and type of event
  • Multi-language support for all meeting planner communications

Gaining unique insight into meeting and event planners’ expectations, needs, and perceptions allows for an enjoyable relationship for both the planner and the hotel or convention center they select leading to returning and new business.


  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     


  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     

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