Focus on What Matters the Most to Your Clientele

The amount of data received from surveys can become overwhelming, and creating an action plan can become a guessing game if your company doesn’t have a definitive starting point. GUESTScope's innovative Key Opportunity reporting provides the ability to quickly determine what’s most critical, eliminating hours of data analysis, and allows leadership to prioritize correctly.

Acting on the top three to five opportunities identified by GUESTScope has an immediate impact on your guest’s overall satisfaction and intent to recommend. "Key Opportunities" are derived from a statistical analysis that determines the relative importance of each question, based on the correlation to “intent to recommend,” then blends the importance with the performance rating to determine the critical rank order.

Backed by more than 15 years of experience and extensive research, GUESTScope clearly shows the connection between your actions to improve and your guests’ loyalty.


  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

Featured Resources