Focus on What Matters the Most to Your Clientele

The amount of data received from surveys can become overwhelming, and creating an action plan can become a guessing game if your company doesn’t have a definitive starting point. GUESTScope's innovative Key Opportunity reporting provides the ability to quickly determine what’s most critical, eliminating hours of data analysis, and allows leadership to prioritize correctly.

Acting on the top three to five opportunities identified by GUESTScope has an immediate impact on your guest’s overall satisfaction and intent to recommend. "Key Opportunities" are derived from a statistical analysis that determines the relative importance of each question, based on the correlation to “intent to recommend,” then blends the importance with the performance rating to determine the critical rank order.

Backed by more than 15 years of experience and extensive research, GUESTScope clearly shows the connection between your actions to improve and your guests’ loyalty.



  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW

Featured Resources