Guest Satisfaction

Drive Your Customer's Intent to Return and Recommend

UniFocus' guest satisfaction survey solution, GUESTScope, is designed to provide accurate and actionable solutions for any business in the service industry, including but not limited to hotels & resorts, casinos, restaurants, meeting/conference centers, and convention/service bureaus. UniFocus' advanced survey technologies provide a clear understanding of every facet of guest loyalty and satisfaction, allowing for timely and informed decisions that will positively impact guest impressions. Boost your ability to understand customer feedback with the option for easy to use, real-time customer comment and sentiment analytics. Efforts to increase your guest's intent to recommend and return suddenly become easy!

**UniFocus' GUESTScope Key Benefits:**

Online "at a glance" dashboard of all survey results
Customer Comment and Sentiment Analytics available
Key Opportunities prioritize the actions needed to have the most direct and immediate positive impact on your guests’ intent to recommend and return
Revenue at Risk reports on the relationship between the guest experience and actual rooms revenue at risk of returning, based on your guests’ recent experiences
Trending and multi-property rankings illustrate how well your properties are performing over time, and in relation to company benchmarks
Industry benchmarking helps you understand your competitive position with regards to all key service areas, as well as overall satisfaction, intent to recommend, and price/value
Online Travel Review site integration helps your satisfied guests quickly and easily share feedback on any site, such as TripAdvisor, hotels.com, kayak.com or your company website
Instant “Guest at Risk” email notifications, compatible with any mobile device, aid speedy guest recovery efforts and follow-up
Survey Response System automatically generates and provides for the creation of customized templates for timely response to all guests improving guest loyalty
Multi-language support in all languages, for all collection methods available

Now you can have a better understanding of which comments have the most impact on your guest satisfaction, enabling better and more targeted action planning to drive the greatest R.O.I.