When you partner with UniFocus you have the tools, knowledge and expertise you need to drive a more profitable business. UniFocus' Survey Solutions link service standards to your guest and employee perceptions helping you exceed customer expectations. Surveys are designed to increase response rate utilizing multiple survey methodologies. UniFocus surveys can be presented in any written language, and are compatible with smart phones, tablet PCs and iPads.
UniFocus' Survey Solutions give you valuable and instant answers to:
- How do I increase my guest's intent to recommend and return?
- What impact does the level of guest/customer satisfaction have on revenues – what’s my “Revenue at Risk”?
- How is the “Cost of Problems” impacting guests' overall experience and loyalty?
- What is most important to my guest, and how well am I performing on those “Key Opportunities”?
- How does employee engagement and overall satisfaction correlate with my customer loyalty?
- Are my employee training and intervention efforts paying off in the form of increased guest satisfaction and rates of return?
Guest Satisfaction Survey - GUESTScope provides a clear understanding of every facet of guest loyalty and satisfaction so making decisions is truly representative of your guest impressions.
Employee Engagement Survey - STAFFScope shows employee perception, helping you understand critical factors that can lead to increased and sustained employee engagement.
Meeting Planner Surveys - MEETINGScope clearly shows how planners perceive your services—from the contract through the planning phase, event day and after.
Mystery Shop Evaluation - SERVICEScope not only ensures service standards are being met, but that you’re providing a consistent and exceptional customer experience.
UniFocus' Survey Solutions provide effective, real-time customer loyalty and employee engagement metrics. Our survey solutions produce higher response rates and useful business intelligence via our intuitive, intelligent dashboards. Key Opportunity reporting provides actionable intelligence for your entire staff, which can be further enhanced by our revealing mystery evaluation processes – all to elevate your business and/or your brand.
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