Effective date: March 4th, 2014

This is a privacy policy for unifocus.com (the "Site"), which is published by UniFocus, LLC (“UniFocus”). Our homepage is located at www.unifocus.com.

UniFocus, LLC (www.UniFocus.com) provides information on guest satisfaction and related issues to the hospitality industry (hotels, restaurants, clubs, golf courses, etc.). Much of our service is based on the results we get from surveys that are handed at the place of business or online. It is part of our commitment to your privacy that 

UniFocus, LLC:

  • Physical, electronic and managerial procedures, such as backup files, virus detection and eradication software, firewalls, and other computer software and hardware, and other applicable industry standards, have been employed to safeguard the security and integrity of personal information collected.

  • Only aggregate data is reported, that is, individual survey results are not reported, but averages and other statistical information are provided in reports to our clients.

  • If you specifically write a comment that is directed to our client, UniFocus provides the client with that comment, and with your contact information so that the client may use your personal information to reply to inquiries, handle complaints, provide operational notices and in program (such as loyalty program membership) record-keeping.

  • The information UniFocus collects is limited to what you provide our client, and that individual information is not sold or shared with any other company.

  • The personal contact information you provide on the surveys is collected and used by UniFocus and our respective clients, and while UniFocus does not share information with other than the contracting business, UniFocus is not responsible for the privacy policy of our clients.

  • Personal contact information, including Name, Company, Address, Phone number and Email, provided to our clients is not sold by UniFocus, but may be used to conduct research, and the results from such research may be reported in aggregate to our clients. UniFocus does not sell customer information to third parties, nor do we share customer information with outside parties who may wish to market their products to you.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Updating Personal Information may be accomplished by sending an e-mail to support@unifocus.com, specifying the corrections, updates and requests for deletion of information, All requests will be implemented within 30 days of receipt of the request.

UniFocus, LLC does not knowingly collect or maintain information from those who are actually known to be under the age of 18, and no part of our sites are structured to attract anyone under the age of 18. You may contact UniFocus, LLC regarding privacy issues by accessing our web site and sending an email. In addition, we commit that our broadcast email surveys will provide you with an email address you can use to tell UniFocus, LLC not to contact you again. UniFocus, LLC may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena, court order or legal process) or regulation, or is requested by a government agency conducting investigations or proceedings.


We receive permission to post testimonials that contain personal information prior to posting. If you would like us to remove your testimonial from the site, please contact us at support@unifocus.com.

Links to 3rd Party Sites

Our site includes links to other web sites whose privacy practices may differ from those of UniFocus, LLC.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. The use of cookies by our partners, affiliates and tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies.

Social Media Widgets

Our web site includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to Privacy Policy

UniFocus, LLC reserves the right to change, modify or amend our privacy policy at any time, so please review it frequently. We will notify you about material changes to this privacy statement by placing a prominent notice on the home page, and other places we deem appropriate, prior notice and choice in the event of a material change is requireds that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We self-certify compliance with

UniFocus, LLC complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. UniFocus, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view UniFocus, LLC's certification, please visit http://www.export.gov/safeharbor.

If you have a complaint about UniFocus, LLC compliance with this privacy policy, you may contact us through our web site, by responding to the email address provided in our surveys, or by calling us at (972) 512-5100 and asking to talk to a partner.


2455 McIver Lane

Carrollton, TX  75006