Why you need a Labor Management System - An Introduction

March 2016 - by Ken HeymannImagine that each time you check into a luxury hotel, a single associate is assigned to take care of all your needs 24/7. He checks you in, takes your bags to your room, then waits outside your door to fulfill any request you might have.

Measuring success and individual motivation in a post-tipping age

Published in Restaurant Hospitality - March 2, 2016 - by Mark HeymannWith more restaurants adopting no-tip policies, operators must find new barometers for gauging

HBR Article: Top Line vs. Bottom Line and the Effect on Market Share

Published in Hotel Business Review - March 2016 - by Mark HeymannThe hotel industry spends a great deal of money today promoting

UniFocus names Richard Moreau to Board of Directors

DALLAS – February 19, 2016 – UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce management systems and financial tools, has named luminary hotelier Richard Moreau

Integrating Guest Surveys and Online Reviews: A Two-Pronged Approach to Greater Customer Satisfaction

Social media reviews and guest surveys both offer valuable insights into customer satisfaction, and how a hotel responds to that feedback can make or break its business. An effective feedback system is one that monitors both online reviews and survey results to create a holistic view of the guest experience.