Castle Hill Inn Deploys UniFocus’ GUESTScope™

Dallas, September 29, 2010 - UniFocus today announced that Castle Hill Inn, a Relais & Châteaux property, has implemented the company’s

Hotel del Coronado Sees Benefits from Watson, R.M.™

Dallas, September 22, 2010 - UniFocus today announced that its innovative labor management and budgeting systems have made a positive and substantial impact upon the Hotel del Coronado in San Diego. The legendary 28-acre resort implemented the advanced Watson, R.M. technologies in January of 2007.

Study: Mystery Shop Drives 2% Uptick in Guest Satisfaction

Dallas, September 15, 2010 - A new case study shows how The Heathman Hotel in Kirkland boosted its guest satisfaction scores by 2% utilizing more frequent mystery shops in tandem with its guest surveys.

UniFocus Study: 93 Percent of Hoteliers Optimistic for 2011

Dallas, September 8, 2010 - A new study from UniFocus offers revealing insight regarding how hoteliers assess the future of the industry, what they learned from last year, and what they are doing differently in 2010.

A few of the other significant research findings were:

Plus Services Company Partners with UniFocus; Deploys Watson, R.M.™ Time and Attendance Software

Dallas, August 31, 2010 - UniFocus today announced that Plus Services Company has deployed the company’s Time and Attendance Software in all of their 60 US locations; they are also implementing Watson, R.M. Labor Management System.