MJS Hotels Chooses UniFocus to Achieve Superior Levels of Customer Service

UniFocus is proud to announce the expansion of our partnership with MJS Hotels to include the Majestic Mayfair Hotel, Los Angeles.  MJS is dedicated to building lifelong relationships with its team members, guests and owners by creating an environment where each guest is treated with respect and care, built on a foundation of family, extraordinary service, integrity, diversity, and open communication.  The GUESTScope system provides the knowledge necessary for executives to be strategic in their continued quest to exceed the brand’s promise. 

Skytop Selects UniFocus for Guest Satisfaction Survey for Launch into New Era

UniFocus is proud to announce our partnership with Skytop Lodge, known as the premiere luxury resort destination in the Pocono Mountains.  Skytop is now able to capture their guest’s experience and feedback immediately and accurately by upgrading from paper cards. The GUESTScope system is providing the knowledge for the executives to make educated strategic decisions for the property as they continue their history of brand excellence and guest centricity.

UniFocus Provides Survey Solutions Services Gratis for Give Kids The World Enhancing Memories of a Lifetime for Families

UniFocus is proud to announce we have contributed our guest feedback survey solutions to Give Kids The World.  Give Kids The World (GKTW) is a Central Florida nonprofit “storybook” resort that provides cost-free, week long vacations to children with life-threatening illnesses and their families from around the world.  With UniFocus’ online system, GKTW will be able to more efficiently capture history and have reports analyzing the data and trends.  The online system empowers their teams to respond to guest experiences within one day of departure, and thus provides an immediate impact on the very next family checking into the villas.

Customer Comment and Sentiment Analytics is now Easy to Use and Affordable with UniFocus

Boost your ability to understand customer feedback with easy to use, real-time customer comment and sentiment analytics.  UniFocus’ GUESTScope, the

Drive Intent to Recommend with New UniFocus Training Class

Dallas – November 7th, 2012– It has been proven time and time again that retaining customers is far more cost effective than trying to obtain new ones.