UniFocus is proud to announce we have contributed our guest feedback survey solutions to Give Kids The World. Give Kids The World (GKTW) is a Central Florida nonprofit “storybook” resort that provides cost-free, week long vacations to children with life-threatening illnesses and their families from around the world. With UniFocus’ online system, GKTW will be able to more efficiently capture history and have reports analyzing the data and trends. The online system empowers their teams to respond to guest experiences within one day of departure, and thus provides an immediate impact on the very next family checking into the villas.
“Previously, we used a paper system, delaying response time as well as adding additional expenses for postage. UniFocus’ product allows us to identify by villa, service, party and program allowing us to easily identify trends,” explains Mitch Goldberg, Vice President of Operations, GKTW. “Our team is looking forward to the feedback so we can improve the overall guest experience. The team at UniFocus has been outstanding to work with - very courteous, friendly, and efficient. To be up and launched within 6 weeks is impressive. In addition to the constructive data, the customized survey is easy and intuitive to complete, thus increasing the guest response rate.”
“Furnishing our services to Give Kids The World with our services free-of-charge exemplifies our dedication to their mission and enable us as an organization to give back to the community” states Mark Heymann, President and CEO of UniFocus. GKTW is a nonprofit organization whose mission is to fulfill the wishes of all children with life-threatening illnesses and their families.
June 21st, 2013
About Give Kids The World
Give Kids The World is an independent non-profit organization that partners with over 250 referring wish organizations to fulfill a child's wish to Central Florida. Give Kids The World Village (GKTW) is a 70-acre, nonprofit resort that creates magical memories for children with life- threatening illnesses and their families. GKTW provides accommodations at its whimsical resort, donated attractions tickets, meals and more for a week-long, cost-free fantasy vacation. With the help of many generous individuals, corporations and partnering wish-granting organizations, Give Kids The World has welcomed more than 122,000 families from all 50 states and over 74 countries.
UniFocus is exclusively dedicated to providing the Hospitality and Service Industries with the most comprehensive Financial and Workforce Management systems available. Our Resource Management suite of hosted applications provides Budgeting, Revenue, Labor Management and Time & Attendance capabilities. Additionally, we offer a complete suite of guest and employee perception Survey Solutions, and mystery shopping evaluations. These products are focused on improving both top- and bottom-line performance, as well as the guest experience for our partners’ properties. All of our products and services are currently in use in over 100 countries worldwide.