How cross-training programs benefit hoteliers

September 7, 2018 - Published in Hotel Business - NATIONAL REPORT—At first glance, the term “cross-training” may seem like it’s unfamiliar territory to many, but after a closer look at its meaning, it’s clear hoteliers have been using this strategy in practice for a long time, especially at smaller properties.

Pivoting Your Labor Management System to Optimize F&B Revenue

August 26, 2018 – By Mark Heymann, Chairman &  CEO, UniFocus – Published in Hotel Executive – Hotel owners and operators have long valued use of a labor management system as a smart and efficient way to understand, control and contain its largest cost.

Value-based healthcare models require a better-educated, patient-centered workforce

July 28, 2018 - Published in Modern Healthcare – The drive to attain value-based care is reshaping hospital staffing at every level, from hiring to education to teamwork.

Clinicians are needed to help manage patients' care, and collect and interpret data, while in general they work to become more efficient.

UniFocus Tip Pool offers solution to changing federal tip regulations

July 2018 - Published in Today's Restaurant – UniFocus, the service industry's leading and most comprehensive provider of workforce management  systems, offers a simple solution to the challenges that employees and employers could face due to the U.S. Department of Labor's newly proposed tip law.

The Symbiotic Nature of Customer and Employee Experience

May 14, 2018 - Published in CMS Wire – Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization.