MJS Hotels Chooses UniFocus to Achieve Superior Levels of Customer Service

UniFocus is proud to announce the expansion of our partnership with MJS Hotels to include the Majestic Mayfair Hotel, Los Angeles.  MJS is dedicated to building lifelong relationships with its team members, guests and owners by creating an environment where each guest is treated with respect and care, built on a foundation of family, extraordinary service, integrity, diversity, and open communication.  The GUESTScope system provides the knowledge necessary for executives to be strategic in their continued quest to exceed the brand’s promise. 

“MJS’s competitive advantages are our core values and understanding the value of our team members placing the customer 1st as a fundamental driver of satisfaction.  This attention translates into happy customers” explains Si Sloman, principal MJS Hotels. “In transitioning the Mayfair, we noticed there was no effective method in place to collect guest feedback.  Selecting UniFocus for this property will continue to secure our competitive advantage.” states Sloman.  Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business.

“With UniFocus’ online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting.  The detail in the analysis of the data, trends, and overviews provided on the dashboard by UniFocus has been very successful for us with other properties.”  Mr. Sloman continues.  “A management approach focused on customer satisfaction improves customer loyalty. Because UniFocus is the expert, we trust their recommendations on guest challenges and reasons for understanding the root cause of those challenges.  We can now respond quickly to the guest’s issue immediately after check out.  Our next step will be to hear and resolve before departure.” explains Sloman.

“GUESTScope system captures, organizes, presents, and disseminates real-time actionable knowledge.  Our solutions validly measure and analyze customer experiences, highlight areas of improvement, and identify trends to anticipate customer needs that enhance the overall experience.” states Mark Heymann, President and CEO of UniFocus.  ”The system’s ability to segment guests enables our partners to fully understand the impact of rate, as well as other property specific attributes on intent to recommend.  This type of targeted feedback facilitates proper action that directly impacts revenue generation.   We are very happy with our long standing partnership with MJS hotels and look forward to helping transition the Historic Mayfair Hotel Los Angeles. ”

 “We value the perception of our guests.  It is a goal to be aware which products and services are exceeding expectations and where our opportunities are to improve the guest experience.  We approach the business with an intense focus on the business fundamentals, combining those with flawless execution.  Until we do that, we cannot consider what else can be improved upon.  We are looking at each component of the guest’s experience and their perceptions from the moment they go on line to book a reservation, to their arrival experience all the way through the moment they arrive back home.   Every key touch point that makes up a guest stay is critical and therefore valuable.” Sloman said.

Dallas, July 5th, 2013

As a leading hospitality and hotel management company, MJS Hotels has proven time and again that we are the trusted choice for delivering consistent, measurable results. Our highly disciplined hotel and restaurant management service team offers unparalleled leadership with over 35 years of ownership and operations experience. We have collaborated with top hotel brands across the United States, and being a progressive hospitality hotel management company, taken on every challenge with a unique perspective and aggressive turnaround options to yield a superior level of success.  MJS Hotels is a trusted hospitality hotel management company for many major hotel brands such as Marriott Holiday Inn, Sheraton, and Westin. Our hotel and restaurant management expertise combined with an extensive network of relationships with owners, lenders, consultants, brokers, investment banks, partners and well recognized hotel Brands give us a clear advantage as a superior hotel management company. And because we are hotel owners, it is easy for us to mutually align objectives with the ownership constituents.

 The Historic Mayfair Hotel was built in the midst of the Roaring 20’s and modeled after European hotels. Today it offers modern amenities while maintaining its historic charm. Its location close to the Los Angeles Convention Center, LA Live and the Staples Center make it the perfect choice for travelers visiting Los Angeles.

UniFocus is exclusively dedicated to providing the Hospitality, Service, Retail and Health Care Industries with the most comprehensive Financial and Workforce Management systems available. Our Resource Management suite of hosted applications provides Budgeting, Revenue, Labor Management and Time & Attendance capabilities. Additionally, we offer a complete suite of guest and employee perception Survey Solutions, and mystery shopping evaluations. These products are focused on improving both top- and bottom-line performance, as well as the guest experience for our partners’ properties. All of our products and services are currently in use in over 100 countries worldwide.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. 

For more information, please contact us at info@UniFocus.com or call 972-512-500.


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