Canyons Resort Expands Insights into Customer Experience with UniFocus Mystery Shop

Utah’s largest and most dynamic ski and snowboard resort, Canyons Resort,  selected UniFocus to provide mystery shop evaluations designed specifically to provide business feedback expanding insights into their customer’s experience . The benefits of SERVICEScope are seen immediately after implementation and continue to accrue long after.

“The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition.  The feedback is detailed, thorough, and consistent through the organization,” said Ian Dailey, Director of Organizational Development of Canyons Resort.  “The product is simple to work with, the results are provided in a very timely manner and the support received from the SERVICEScope staff is second to none.”

UniFocus’ SERVICEScope provides a customer’s point of view on business and perceived levels of service critical to increase profit.  The intelligence is virtually in real time and supplies management with trending and actionable reporting to improve their customer’s perception and increasing their intent to recommend and return.  Identifying key opportunities allows Canyons Resort to make faster and more educated decisions about services and hard products, and confirm the integrity of employees, procedures, internal controls and safety issues.  Acting on these issues increases guest satisfaction resulting in an increase in revenue. 

“I am confident that SERVICEScope will affect our day to day operations through the very thorough analysis of our processes, and delivery methods.  We will need to collect more data in the future and I trust that it will provide great insight as to how we move our business forward,” said Ian Dailey.  “SERVICEScope provides our operations managers the opportunity to compare actual daily work practice against our resort standards.  We were given the opportunity to compare diverse work groups with one another and identify common challenges and successes in the groups.  Not only did we see many situations that required some coaching for our employees, we were able to identify organizational opportunities that required a different focus for improvement.” 

“Canyons Resort wanted a process and reporting technology that was customizable and still user friendly when looking for a mystery evaluations solution,” said Mark Heymann, President and CEO of UniFocus.  “We are proud that Canyons Resort chose SERVICEScope to compliment other UniFocus systems that they employ.  They are a great Partner and we look forward to continuing our relationship, assisting them in differentiating and therefore growing their business.” 

 About Canyons Resort

With thrilling adventures across thousands of acres and nine mountains of majestic terrain, Canyons Resort, a Talisker mountain destination, is Utah’s largest and most dynamic ski and snowboard resort. Located in stunning Park City, Canyons is ranked as a Top 10 North American resort in SKI Magazine’s annual reader survey. Canyons’ lively resort village bustles with nine hotels including the Waldorf Astoria Park City, and two dozen dining restaurants like the award-winning farm-to-table venue, Farm at Canyons. The Orange Bubble Express (North America’s only enclosed and heated chair lift), Ski Beach (a lively après ski gathering area), Iron Mountain (featuring 300 acres of new terrain) and the fast-paced Zip Tour make Canyons a must-visit year-round resort. With Salt Lake City International Airport just 35 minutes away, Canyons is conveniently accessible from anywhere in the world. Learn why Canyons has long been a favorite of locals, visit: www.CanyonsResort.com.

Dallas, MAY 14, 2013 

  The Right People. The Right Service. The Right Bottom Line.

UniFocus is exclusively dedicated to providing the hospitality market with the most comprehensive financial and workforce management systems available. We offer our Resource Management suite of hosted applications which provide hotels, resorts, casinos and restaurants with Budgeting, Revenue, Labor Management and Time & Attendance capabilities. Additionally, we supply the hospitality market with a complete suite of guest and employee perception survey systems, as well as mystery shopping services. Both of these product areas are focused at improving bottom line performance as well as the guest experience for our partners’ properties. All of our products and services are deployed globally and they are currently used in over 100 countries.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. 

For more information, please contact us at info@UniFocus.com or call 972-512-500.

 

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