Can Hotels Afford Not to Hire After a Minimum Wage Hike?

April 2017 - By Mark Heymann - Hotel Business Review - As a growing number of cities and states legislate minimum wage hikes, hotel operators might be tempted to respond with a hiring freeze to avoid higher labor costs. This article explores the potential negative impacts hotels risk with a halt-on-hiring approach as well as more effective ways to offset higher wages.

UniFocus Hosted Webinar on Predictable Schedules: Why They Matter & How to Create Them

Erratic employee schedules have recently been highlighted for the financial uncertainty and unstable work/life balance they cause.

Interview with a service industry robot

Published in HOTELS - July 2016 - While waiter robots have debuted with mixed results in Asia, small fleets of robotic butlers and concierges are enjoying successful test drives at several hotel companies in the United States. So how concerned should hotel employees be about the concept of computerized colleagues?

UniFocus Taps Information Security Expert Patrick Glennon to Spearhead New CISO Function

Published in Hotel Online - July 6, 2016. UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce management systems and tools, announces the engagement of a new CISO

Engaging Millennials with Accessibility and Consistency

Published in Hotel Business Review - June 2016 - by Mark Heymann - With the millennial generation now representing the majority in the workforce and a third of all travelers - percentages that are only going to rise, it's crucial that hoteli