HM Article: How new technology is smoothing hotel operations behind the scenes

Published in Hotel Management – June 2016. Taking on new technology usually requires a significant investment for hotels, and too often new technology is being developed faster than hotels can keep up with.

HBR Article: Advanced Scheduling Technology is Critical in Today's Dynamic Service Industry

Published in Hotel Business Review - May 2016 - by Mark Heymann - A confluence of trends is impacting how the hotel industry handles the complex task of staffing shifts. Increased competition is leading to greater fluctuations in guest demand.

Higher Wages Translates to Happier Customers

By Ralph Varble, May 2016. Many businesses choose to provide a higher hourly wage from the beginning, such as QuikTrip and Ikea.

Cambria Hotels & Suites Taps UniFocus for Improving Meeting/Event Satisfaction

UniFocus is excited to announce that Cambria hotels & suites, an upscale division of Choice Hotels, has rolled out a pilot program with UniFocus’ MEETINGScope, a survey system specifica

HBR Article: To Offset the Increase in Minimum Wage, Focus on Productivity

Published in Hotel Business Review - April 2016 - by Mark Heymann - Fourteen U.S. states started 2016 with a higher minimum wage, and it seems all but certain that the federal minimum wage, which has remained at $7.25 since 2009, will soon follow.