Published in Hotel Online – November 17, 2016 – The Walper Hotel, a refined landmark hotel that dates back to 1893 and is located in the heart of Kitchener, Ontario, has added UniFocus' innovative GUESTScope and STAFFScope solutions in order to continually maintain superior staff engagement and customer satisfaction levels. Based in Dallas, UniFocus delivers the service industry’s most comprehensive workforce management systems and tools.
Studies have shown that employee engagement levels directly impact customer satisfaction. With The Walper Hotel focusing on both ends of this relationship, they’re likely to see a strong increase in customer and staff satisfaction that will ultimately have a positive impact on the hotel’s overall profits.
“We’re excited to implement UniFocus’ solutions and get actionable insights into how our employees perceive the workplace and how our customers perceive the experience,” said Domini Baldasaro, General Manager of The Walper Hotel. “With this data, we’ll work to continuously improve and drive better engagement and experiences.”
“Our sophisticated survey solutions provide actionable intelligence and prioritize initiatives so that The Walper Hotel can make quick changes that will have the largest positive impact,” said Mark Heymann, Chairman and CEO of UniFocus. “We look forward to a long and mutually beneficial partnership with this landmark hotel.”