UniFocus Strengthens Business Analytics by Integrating IBM Intelligence to Customize your Future

UniFocus is pleased to announce it has partnered with IBM (NYSE: IBM) to embed the Cognos business engine into UniFocus Enterprise Solutions.  This integration further strengthens individual dashboard and customer reporting capabilities for our clients. This addition to UniFocus’ present reporting capabilities puts power into the hands of our partners who want to supplement existing tools and create customized analytics. 

UniFocus is the only global provider to incorporate employee engagement with Workforce Management and Time & Attendance creating a Total Workforce Performance solution that ensures quality customer service at least labor cost.  From business intelligence to financial performance and strategy management, the UniFocus dashboard is at the core. “The collaboration between UniFocus and IBM provides superior reporting capabilities to create exceptional customer experiences,” said Mark Heymann, CEO of UniFocus.  “Layering in Cognos provides our clients complete customization of vast amounts of business intelligence.  This level of analytics leads to superior decision making, with confidence, to capitalize on opportunities and minimize risks for performance improvements,” continues Heymann.

UniFocus Total Workforce Performance Solutions give companies a significant competitive edge to reach their full potential.  Combining operational data, together with enterprise data; such as revenue, labor, financial data, and guest satisfaction data; you can understand the immediate and long-term effects of decisions across interrelated factors.  UniFocus provides consistent snapshots of business performance in enterprise level reports and independently assembled dashboards. As a result, both non-technical and technical business intelligence users can respond quickly to rapidly changing business needs.  Clients such as Hilton, The Cosmopolitan and Towne Park have already seized the opportunity to utilize this powerful tool. 

Analysts now have ability to create and generate reports on the fly saving time and money.  This flexibility to build ad-hoc reporting with the integration of data across multiple systems allows focus on the metrics and analytics that matter.  Viewing the data any way you wish is now based on your business needs without any reporting limitations.  The customizable reports can include dashboards, scorecards, actuals, variances, calculations, and conditional formatting; all with easy to use drag and drop capabilities.  

UniFocus’ Superior Business Intelligence Analytics and Reporting are designed to provide:

  • Faster answers about business from highly visual, interactive dashboards without lengthy delays
  • Monitoring, measuring and managing corporate performance at a glance with graphic dashboards
  • Access to game-changing insights via interactive data visualizations enables easier identification of performance issues and corrective actions needed
  • Predictive analytics to optimize business outcomes with trend analysis of BI data; “what-if” scenarios and modeling
  • Successful monitoring of performance with the scorecard capabilities
  • Mobile insight wherever you are, at the office or on the road
  • Up-to-the-minute operational data for quick and informed decisions
  • Accuracy and confidence in decisions

This partnership supports UniFocus to provide best in class reporting, dashboards and analysis for smarter business decisions, AND performance management to drive profitable growth.  Your individual solutions can grow and evolve over time to meet future requirements.  In short, UniFocus Total Workforce Performance platform is forward-thinking BI for a profitable future.


IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and super computers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. 

UniFocus is unique in the delivery of global Labor Management and Time & Attendance Solutions linked to achieving customer expectations.  By correlating advanced scheduling with employee engagement and customer perceptions, improvements in labor costs are not at the expense of service.  We help our partners ensure higher levels of customer satisfaction through combining innovative labor management systems and process with a full array of human capital management tools.  Our systems increase productivity, drive labor savings to YOUR bottom line, while you ensure customer satisfaction.

UniFocus’ technologies and integrated metrics allow companies to measurably increase profit margins. With UniFocus, you have the right employee, with the right skills, at the right time, in the right place, AND with the right attitude, at the lowest possible cost.  Our innovative solutions forecast, plan, control, and analyze your labor resources.  PLUS, with an integrated measurement of employee engagement, you assure the highest levels of customer satisfaction.  Only with this full picture can you truly determine the right actions to increase your performance, productivity, and most importantly, your profit.

At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in achieving controlled labor costs, increased profits, and higher intent to return and recommend.

We are the fusion of workforce management, engagement, and satisfaction.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.  

For more information, please contact us at info@UniFocus.com or call 972-512-500.


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