UniFocus is Proud to Announce Mark Heymann, CEO, as a Panelist at the Hotel Management Singapore Summit

The Hotel Management Singapore Summit (HMS Summit) will be held on the 30th of October at Marina Bay Sands, Singapore.  HMS Summit, a one-stop strategy platform, will directly address all key operational, management and financial challenges that directly impact corporate and property P&L.

HMS Summit 2014 will feature strategic discussions on service culture, business planning, new source market entry and human resources management. Through peer exchanges and expert presentations on core service deliveries and resource deployment, hoteliers will boost their financial successes with improved guest satisfaction and operational efficiency.

Mr. Mark S. Heymann has been invited to participate on a panel of industry experts to discuss improving labor forecast accuracy and business planning for increased profitability in the hotel industry. With more than 35 years of expertise in the hospitality and service industry, Mr. Heymann is a founding partner and CEO of UniFocus, one of the largest performance management firms in the service industry.UniFocus supports thousands of locations globally, in over 100 countries, in achieving controlled labor costs and increased profits.

UniFocus provides the technology and integrated metrics companies need to allocate their workforce, engage their employees, and satisfy their customers. UniFocus is the only company that fuses workforce management with a feedback element linked to satisfaction.   Integrating employee engagement, guest satisfaction, and hands-on experience measurements ensure consistent service delivery at the lowest possible cost.  

As an expert in staff & strategic planning, managerial performance and measurement systems, Mr. Heymann has published articles in Hospitality Lodging, Hotel & Motel Management, The Bottom Line and Lodging Hospitality. Also, he has been a guest speaker at the McGladrey, Hendrickson & Pullen Annual MAS Conference, IAHA of Colorado, and the International Society of Hospitality Consultants. Mr. Heymann earned a B.A. in Economics from Brown University and a M.S. In business from Columbia University.  

UniFocus is the only global provider of integrated Workforce Management Solutions that includes employee attitude and guest satisfaction measurement.  UniFocus’ decades of experience quantifying the relationship between employee performance and guest perceptions provides clients with decreased labor costs, increased employee productivity, and improved client satisfaction.

Our seamless, cloud-based suite of applications include: Labor Management; Time & Attendance; expanded insights via Guest, Employee, and Meeting planner perception surveys,  mystery shopping evaluations; Operational Budgeting and Revenue Reporting.

Experience superior performance with clear focus on improving top and bottom line objectives with UniFocus as a partner.  UniFocus products and services are currently delivering results in over 100 countries worldwide.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.

For more information, please contact us at info@UniFocus.com or call 972-512-500.

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