Start and End your day with Ken Heymann, COO, At the HFTP Annual Convention & Tradeshow 2014

The Hospitality Financial and Technology Professionals (HFTP) Annual Convention and Tradeshow will be held on the 22nd-25th of October at Hyatt Regency, New Orleans.  The HFTP convention offers essential educational sessions, access to experts and networking, with leading hospitality industry vendors, such as UniFocus, to find cost-effective ways to improve company bottom lines.

The education sessions feature the top technology issues of interest to the hospitality industry.  Topics that will have the biggest impact on businesses and feature the most innovative products and services to the industry worldwide.

    Mr. Ken Heymann has been invited as an industry expert for two sessions.   START and ENDyour day at HFTP with Ken!

    • Labor Management for Operations: Driving Labor Dollars to YOUR Bottom line.  The largest controllable cost in the hospitality businesses is labor. Comprehensive Labor Management is instrumental in operating at your lowest labor cost while ensuring consistent service. And comprehensive labor management involves helping operations manage labor.  Session: Wednesday, October 22nd, at 7:45pm.
    • Business Intelligence: Key KPI’s that Impact YOUR Business.  Looking at the Right Information, to get the Right Knowledge, to take the Right Action.  Understanding and analyzing the relationships of various data and driving improved profits is a key function of h
    • ospitality financiers. Session: Thursday, October 23rd, at 10:30am.

    With more than 30 years of expertise in the hospitality and service industry, Mr. Heymann is a founding partner and COO of UniFocus.  He has worked worldwide in implementing Workforce Management Technologies and utilizing Business Intelligence Dashboards to assist organizations in better understanding their business and acting upon the defined improvement opportunities.

    UniFocusis the most innovative provider of global Labor Management and Time & Attendance Solutions coupled with Business intelligence. By correlating advanced scheduling with employee engagement improvements in labor productivity are now linked to achieving customer expectations.  Our Business Intelligence tools ensure an organization focuses on the right KPI’s, at the right time, driving overall performance.   Partnering with UniFocus gives you full access to over 35 years of experience in the hospitality market and our ROI guarantee in performance improvements.  Visit us at Booth #313 at HFTP.

    As an expert in organizational development, change and quality management, Ken has supervised major software and consulting projects in the areas of budgeting, forecasting, staff planning, quality management and information systems for numerous organizations such as Loews Hotels, Marriott International, Trump Hotel Collection, Hilton Worldwide, and Fairmont Hotels and Resorts to name a few.  Prior to his work in the Hospitality Industry, Ken held various teaching positions, including an assignment at Thailand’s Central Institute of English Language.

    Ken has contributed to such industry publications as The Cornell Quarterly, The Bottom line, Lodging Hospitality and Hospitality Technology. He has also authored a chapter on Managing Change in Leadership and Quality Management, published by the Educational Institute of the AH&LA.  He is a past chairman of the Board of Governors of the College of Merchandising, Hospitality, and Tourism at the University of North Texas and has taught at UNT as an adjunct faculty member. Ken received his Bachelor of Arts degree from the University of Pennsylvania. He holds a Master of Science in Education from the University of Pennsylvania and a Master of Arts in Human Resource Development from the George Washington University.

    HFTP, Austin, Texas, USA and Maastricht, The Netherlands, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities, research, and publications to members around the globe including, the premiere hospitality technology conference HITEC--founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology --the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. 

    UniFocus is unique in the delivery of global Labor Management and Time & Attendance Solutions linked to achieving customer expectations.  By correlating advanced scheduling with employee engagement and customer perceptions, improvements in labor costs are not at the expense of service.  We help our partners ensure higher levels of customer satisfaction through combining innovative labor management systems and process with a full array of human capital management tools.  Our systems increase productivity, drive labor savings to YOUR bottom line, while you ensure customer satisfaction.

    UniFocus’ technologies and integrated metrics allow companies to measurably increase profit margins. With UniFocus, you have the right employee, with the right skills, at the right time, in the right place, AND with the right attitude, at the lowest possible cost.  Our innovative solutions forecast, plan, control, and analyze your labor resources.  PLUS, with an integrated measurement of employee engagement, you assure the highest levels of customer satisfaction.  Only with this full picture can you truly determine the right actions to increase your performance, productivity, and most importantly, your profit.

    At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in achieving controlled labor costs, increased profits, and higher intent to return and recommend.

    We’re the fusion of workforce management, engagement, and satisfaction.

    UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.

    For more information, please contact us at or call 972-512-5120.

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