Using GUESTScope's Survey Response System™ (SRS), property and corporate management could respond directly and immediately to recent guest feedback. Timely, professional and efficient responses close the feedback loop.
Letter templates are created and stored on the website to facilitate a quick response to all guest and customer feedback.
Properties may choose to respond via e-mail to all positive surveys, while they reply to negative feedback with a phone call or other chosen method. All responses sent using the SRS are stored for later reference. Our SRS logs the speed of response time and resolutions to guest concerns for easy tracking and analysis. GUESTScope assists with identification of best practices and areas of opportunity.
Acknowledging and thanking guests and customers for their feedback in a consistent and professional manner is vital to grow loyalty, customer intent to recommend and intent to return.
Like all of our solutions, the Survey Response System will make your job easier, while supporting your efforts to improve the guest experience.