Re-Engaging Staff for Success in Today’s Market

The recent financial crisis has unquestionably wreaked havoc on hospitality organizations with reduced occupancy rates and a much leaner workforce. Nevertheless, this economic environment has also brought out the best in our industry through greater innovation and creativity as “pockets of resistance” figure out ways to weather the storm and beat the odds.

Winning Back Lost Revenue with an Engaged Staff

Many hospitality organizations find themselves in uncharted waters today and yesterday’s wisdom no longer applies.

Building Excellence with Engaged Training

As the result of dramatically improved business intelligence in the hospitality industry, training has taken on an entirely new meaning. The word itself has been liberated from its old use as a reference to skill-based hand-holding; now, training refers to creating knowledge-based excellence.

When the Market Gets Tough, It’s Time to Invest...Not Just Cut

With a focus on fixed overhead in this edition of FocusED, I was going to discuss performance measurements and how to determine if your undistributed costs were at the right level, given that most organizations have some rules of thumb, but those “benchmarks” have been around for many years.

Intrawest’s “Voice of the Customer” Initiative Drives Business Intelligence

Intrawest is a world leader in the development and operation of experiential destination resortsx that has captured the hearts of millions of guests.

FocusED Archives


2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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