Cutting Costs Can Cut Into Quality – Aim for Cost Control

By Mark Heymann - Costs. You can control them now or cut them later. “That statement rings all too true for the hospitality operator in today’s highly competitive marketplace.

Higher Performance

September 2008  by Mark Heymann - Performance appraising is surely not new to the hospitality industry or any other kind of business. Everyone, regardless of business, believes that employee satisfaction is a fundamental key to success.

Combat Workforce Woes with survey & reporting tools

September 16, 2008  Hospitality Technology - It's often tempting to neglect employee feedback in the hospitality and resort industry during uncertain market conditions.

FocusED Archives


2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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