Boost Productivity to Control Labor Costs

Summary: The cost of labor is your highest expense.  In this article, Ralph highlights the importance of controlling the labor cost thru planning, scheduling, logistics/layouts, the importance of good hires and, of course, to follow up on results. Whether your revenues are up or down, controlling your labor costs is essential to maximizing your bottom line.  Focusing on productivity, as opposed to merely cutting hours or wages, maintains the proper balance between labor and quality—it’s not efficiency, but effectiveness.

The Technology You Need in Today’s Meeting Industry

MeetingScope and Meeting Industry Feedback

The Nature of the Industry.  According to "The Economic Significance of Meetings to the U.S. Economy", the first of its kind quantitative research-based analysis on the subject, meetings and conventions support over 1.7 million jobs throughout the U.S. alone.

Drive Engagement with Training


Interview with Ellen Moss, Senior Learning Services Manager at Harvard Business School Publishing, to educate us on the best practices to measure training’s impact on an organization’s strategic initiatives.




Customer Satisfaction and Engagement

Customer Satisfaction

Want to improve customer satisfaction and increase company profits? Make leadership training accessible for all front line managers.

Making the case for why investment in front line hospitality managers matters.

FocusED Archives

2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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