Technology Enhances Remote Training

Global Training is easier than ever with Technology

Successful training is best achieved when several variables are taken into consideration besides the strategic goals of the company.  Variables including the needs of the organization and the employee,  timing and commitment level necessary for training, the skill level of the trainer, the willingness of the participants, the course curriculum, and more than ever the location of the t

Making Training Successful after Training Ends

Learn, Lead and Earn

The class ends, handshakes are exchanged and well-wishes are given as people set off to go back to their jobs. It’s at this point that many people think the training is over. However, the process of ensuring a successful training intervention has occurred has several steps that actually start when training ends.

5 Star Luxury Hotel Inspires 5 Best Practices by Apple

5 Star Luxury

One of the questions Apple Store hiring managers ask themselves while sizing up a potential job candidate is, “Can the individual offer a 5-star luxury hotel level of customer service?” A well-known luxury hotelier is the gold standard of customer service.

Lessons Learned in a Downturn: Revenue Hides a Multitude of Sins

By Dr. Dan Mount: One of the good things about aging is that I can benefit from my previous experiences. I have now been through quite a few economic downturns and while each may have its unique characteristics, many things don’t change from one to the other.