The DNA of Workforce Management | An interview with Zachary Chertok of Nucleus Research

Benefits of a Workforce Management System include:

   * Increased Productivity

   * Better Labor Planning

   * More Efficient Time and Attendance Tracking

   * Significant Savings in both Time and Money

Secrets of Mystery Shopping

A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry.  How can your team ensure customer expectations are being met all while achieving brand standards?

Labor Management in the Hospitality Industry Part I

How does the smart operator balance guest satisfaction against maximizing profits?  The largest controllable cost in most hospitality businesses is labor. Hoteliers have known this for decades and have incorporated many different processes, systems, and procedures to help manage these costs.   click on read more icon to download paper

Boost Productivity to Control Labor Costs

Summary: The cost of labor is your highest expense.  In this article, Ralph highlights the importance of controlling the labor cost thru planning, scheduling, logistics/layouts, the importance of good hires and, of course, to follow up on results. Whether your revenues are up or down, controlling your labor costs is essential to maximizing your bottom line.  Focusing on productivity, as opposed to merely cutting hours or wages, maintains the proper balance between labor and quality—it’s not efficiency, but effectiveness.