Millennials: Game Changers

June 2015 - By Mark Heymann - FocusED 2015 | Issue 2 - “One if by land, two if by sea.” Not to worry, they are already here and in large numbers. No, I’m not speaking about the British. I am, though, referring to “The Millennials.”

The Power of Engagement FocusED 2014

The Power Of Engagement
Organization with high levels of employee engagement significantly outperform those without, and conversely, high levels of disengagement can adversely impact operating income, revenue and shareholder value.  Actively engaged employees outperform disengaged employees by more than 20% in profitability and productivity and by about 10% in customer ratings1.
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Engaging your employees in today’s environment is fundamental to maintaining a competitive edge now and for achieving long-term success moving forward.

Fully Engaged employees lead business that thrive by:

  • Raising Guest Satisfaction and Loyalty
  • Increasing Customer’s Intent to Recommend and Return
  • Boosting Revenue growth
  • Maximizing Employee Productivity
  • Improving the Quality of Service

Engaged employees are more productive, customer-centric, and drive profit and revenue.   Gain valuable insight how engaged employees drive more business with FocusED.

Our team greatly values your time and looks forward to the opportunity be of service to your team.

The Dedicated UniFocus Team or 972-512-5120

Secrets of Mystery Shopping

A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry.  How can your team ensure customer expectations are being met all while achieving brand standards?

The Technology You Need in Today’s Meeting Industry

MeetingScope and Meeting Industry Feedback

The Nature of the Industry.  According to "The Economic Significance of Meetings to the U.S. Economy", the first of its kind quantitative research-based analysis on the subject, meetings and conventions support over 1.7 million jobs throughout the U.S. alone.

FocusED Q1 2011

In this edition of FocusED, UniFocus CEO Mark Heymann explores organizational models and challenges historic assumptions, we look at market conditions and dissect whether or not Hoteliers are ready to rebound in 2011.

FocusED Archives

2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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