In this edition of FocusED, we have interviewed some managers to get first-hand knowledge of what they are doing to cope, address, and try to deal with the many challenges in our present market conditions.
Within this issue you will fine a Guide to the Processes & Systems of Labor Management in the Hospitality Industry, an interview with Richard Moreau discussing cost-effective labor management strategies and our very own Mark Heymann raising the question of How Cost-Effective are Your Applied Standards?
This FocusED issue kick's off with CEO and Founder Mark Heymann drawing the distinction between Business Intelligence and Intelligent Business followed by Intrawest's "Voice of the Customer" initiative drives Business Intelligence.
This Winter's FocusED starts with a perspective on Broadening the Definition of Integration penned by CEO and Founder Mark Heymann. We also discuss Survey Best Practices and Keeping Service Standards High in Luxury Travel.