How to Play Together in the Multi-Generational Sandbox at Work

June 2015 - By Caroline Dowd-Higgins - FocusED 2015 | Issue 2 - Work environments today have multi-generational employees and the frustration amongst the age groups is heard loud and clearly in many industries. Millennials are asking for balance and flexibility during the job interview. Baby Boomers are vexed by Generation Y and their tether to technology.

Stretching Your Workforce to Go the Extra Mile

Cross-training/cross-utilization are generally recognized as a strategy for enhancing profitability inside the hospitality industry. It involves training employees in a multitude of 
tasks so that they can perform several jobs, and it provides many benefits for the organization, as well as the employee...

Stretching Your Workforce to Go the Extra Mile

FocusED 2016 | Issue 2 - Cross-training/cross-utilization are generally recognized as a strategy for enhancing profitability inside the hospitality industry. It involves training employees in a multitude of tasks so that they can perform several jobs, and it provides many benefits for the organization, as well as the employee.

Cross-Training Q&A: Benchmark Hospitality

While some hotel companies are just now testing the cross-training waters, others, like Benchmark Hospitality International, have embraced the practice for years. The Texas-based management company uses cross-training not only to create efficiencies, but to enhance the advancement opportunities of its 6,500+ employees.

FocusED Archives


2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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