Bridging the Generational Communication Gap


The fundamental differences in how various age groups approach work and communication are becoming more obvious, creating workplace rifts and affecting productivity.

Explore and understand how each generation defines four essential elements:

Ready or Not, Here They Come!


As Generation Y enters the workforce, it has quickly become obvious that its work style is different from any previous era.

Millennials: Game Changers


Within the next few years, this group will be 50% of the workforce and 40% of the US population. They are changing the way people think and businesses operate.

Learn about the impact of Millennials on employee and employment practices and how your company can begin to adapt.

The Power of Engagement FocusED 2014

The Power Of Engagement
Organization with high levels of employee engagement significantly outperform those without, and conversely, high levels of disengagement can adversely impact operating income, revenue and shareholder value.  Actively engaged employees outperform disengaged employees by more than 20% in profitability and productivity and by about 10% in customer ratings1.
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Engaging your employees in today’s environment is fundamental to maintaining a competitive edge now and for achieving long-term success moving forward.

Fully Engaged employees lead business that thrive by:

  • Raising Guest Satisfaction and Loyalty
  • Increasing Customer’s Intent to Recommend and Return
  • Boosting Revenue growth
  • Maximizing Employee Productivity
  • Improving the Quality of Service

Engaged employees are more productive, customer-centric, and drive profit and revenue.   Gain valuable insight how engaged employees drive more business with FocusED.

Our team greatly values your time and looks forward to the opportunity be of service to your team.

The Dedicated UniFocus Team or 972-512-5120

Secrets of Mystery Shopping

A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry.  How can your team ensure customer expectations are being met all while achieving brand standards?