Maximize Productivity, Reduce Labor Costs, and Increase Customer Satisfaction

UniFocus' expertise in performance and productivity analysis maximizes your profits by developing your most important asset—your workforce.

We provide comprehensive Consulting Services to strategically fine tune your organization. UniFocus can help optimize performance and asset value in operations, including development and refinement of labor use standards and review of standard operating procedures.

UniFocus Consulting Services Provide:
  • Vast hospitality industry knowledge through decades of hands-on experience
  • Dedicated liaisons who learn the intricate nuances of the organizations they consult with, pinpointing all critical operational details
  • Creative thinkers who bring forth solutions for sustainable competitive differentiation
  • Financially focused options with quantifiable results to the bottom line

Every organization, regardless of how well it currently performs, benefits from becoming more analytical over time. At UniFocus, our staff has a rich history of real world hospitality and service industry consulting experience. We have a long-standing reputation of facilitating growth by leveraging our collective experience to find opportunities to improve your productivity, customer satisfaction and employee engagement. We design and develop models to achieve both short-term and long-term success.


       



  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection