Balance Brand Promise and Quality of Service for the Perfect Labor Standards

Oftentimes, labor in the hospitality and service industry is viewed exclusively from a cost perspective. While the variable costs of labor for hotels, casinos, spas and other service related concerns is generally more than a third of total revenue, solely looking to cut labor to reach target margins has negative benefits on:
 
  • Guest service levels
  • Customer Satisfaction
  • Bargaining requirements
  • Local, State and Federal Labor regulations
  • Employee engagement and trust 

We believe the right approach when dealing with labor standards is looking holistically at your workforce and the day-to-day functions they must perform to service your customers. Generating the right labor standards, coupled with the right tools to monitor and measure labor effectiveness leads to sustainable plans. Increasing your property's productivity while managing the high cost of fixed and variable labor. At UniFocus, we've been helping hospitality and service concerns with their labor standards and labor management for over 30 years, and our unique approach to managing labor standards will benefit your company for years to come.


        


  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge