"Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
- Mike Straube, Corporate Director of Finance, Trump Hotel Collection
Balance Brand Promise and Quality of Service for the Perfect Labor Standards
- Guest service levels
- Customer Satisfaction
- Bargaining requirements
- Local, State and Federal Labor regulations
- Employee engagement and trust
We believe the right approach when dealing with labor standards is looking holistically at your workforce and the day-to-day functions they must perform to service your customers. Generating the right labor standards, coupled with the right tools to monitor and measure labor effectiveness leads to sustainable plans. Increasing your property's productivity while managing the high cost of fixed and variable labor. At UniFocus, we've been helping hospitality and service concerns with their labor standards and labor management for over 30 years, and our unique approach to managing labor standards will benefit your company for years to come.
"The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."- Cara Federici, Director of Sales & Marketing with Skytop Lodge
"The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."- Ian Dailey, Director of Organizational Development of Canyons Resort