Maximize Productivity, Reduce Labor Costs, and Increase Customer Satisfaction

UniFocus' expertise in performance and productivity analysis maximizes your profits by developing your most important asset—your workforce.

We provide comprehensive Consulting Services to strategically fine tune your organization. UniFocus can help optimize performance and asset value in operations, including development and refinement of labor use standards and review of standard operating procedures.

UniFocus Consulting Services Provide:
  • Vast hospitality industry knowledge through decades of hands-on experience
  • Dedicated liaisons who learn the intricate nuances of the organizations they consult with, pinpointing all critical operational details
  • Creative thinkers who bring forth solutions for sustainable competitive differentiation
  • Financially focused options with quantifiable results to the bottom line

Every organization, regardless of how well it currently performs, benefits from becoming more analytical over time. At UniFocus, our staff has a rich history of real world hospitality and service industry consulting experience. We have a long-standing reputation of facilitating growth by leveraging our collective experience to find opportunities to improve your productivity, customer satisfaction and employee engagement. We design and develop models to achieve both short-term and long-term success.


       


  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' online guest satisfaction surveys, Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa