HBR Article: To Offset the Increase in Minimum Wage, Focus on Productivity

April 2016 - Published in Hotel Business Review - by Mark Heymann - Fourteen U.S. states started 2016 with a higher minimum wage, and it seems all but certain that the federal minimum wage, which has remained at $7.25 since 2009, will soon follow.

Hawaiian Hotels & Resorts selects UniFocus for hospitality-specific labor management solutions

March 30, 2016Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its labor management and time and attendance solutions.

Why you need a Labor Management System - An Introduction

March 2016 - by Ken HeymannImagine that each time you check into a luxury hotel, a single associate is assigned to take care of all your needs 24/7. He checks you in, takes your bags to your room, then waits outside your door to fulfill any request you might have.

Measuring success and individual motivation in a post-tipping age

March 2, 2016 - Published in Restaurant Hospitality - by Mark HeymannWith more restaurants adopting no-tip policies, operators must find new barometers for gauging

HBR Article: Top Line vs. Bottom Line and the Effect on Market Share

March 2016 - Published in Hotel Business Review -