Cultivating Employee Engagement Drives Growth

Achieving employee satisfaction and retaining loyalty is a challenging balance.  When achieved the business rewards are substantial. An engaged employee leads to a satisfied customer, both of which are integral to a thriving business.

Elevation Hotel and Spa Takes Guest Experience to a Higher Level with UniFocus Guest Satisfaction Survey

The Elevation Hotel and Spa in Crested Butte is delivering on its mission to provide the best experience possible for all visitors and guests.  To achieve this, they have selected UniFocus’ guest satisfaction survey system, GUESTScope.  The Elevation Hotel and Spa caters to a savvy clientele ranging from families and couples to business travelers.  GUESTScope is providing Boxer Resorts, the company now operating the Elevation Hotel & Spa, and the management team actionable insight to improve customer satisfaction and loyalty at their upscale ski lodge by collecting and monitoring ongoing feedback from their clientele.

UniFocus’ “A+” BBB Rating Exhibits Commitment to Customers

UniFocus is proud to announce it received an “A+” rating from the Better Business Bureau (BBB).  The company was awarded the highest grade based on three factors: the length of time UniFocus has been in business, an excellent record of customer satisfaction, and the organization’s attention to being forthcoming with all company policies and procedures.

Fourwinds Resort and Marina uses UniFocus Guest Satisfaction Survey To Leverage the Power of Trip Advisor

Fourwinds Resort and Marina now has an effective tool to increase guest satisfaction, drive loyalty, and their bottom line.  The Marina and Resort selected GUESTScopeTM, the guest satisfaction survey solution from UniFocus, to help ensure positive word of mouth, while encouraging more of their guests to share their experience.  Travel review and social media sites provide excellent channels to deliver brand messaging and the resort’s ownership was looking for greater visibility and improvement in their online rankings. 

Trump Hotel Collection™ Reaches New Heights of Productivity with UniFocus Labor Management and Operational Budgeting Systems

November 8, 2013 - Trump Hotel Collection has successfully implemented the industry’s leading Labor Management System (LMS) and Operational Budgeting Software package at Trump International Hotel & Tower® Chicago and Trump National Doral Miami and is committed to implementing these systems for its entire portfolio of luxury hotels.  UniFocus’ suites of innovative tools were designed to optimize cost performance and profit.   Trump Hotel Collection has made the strategic decision to install labor management and budgeting in an effort to further advance operations with better matching of service to demand while meeting bottom line objectives.