Study: Mystery Shop Drives 2% Uptick in Guest Satisfaction

Dallas, September 15, 2010 - A new case study shows how The Heathman Hotel in Kirkland boosted its guest satisfaction scores by 2% utilizing more frequent mystery shops in tandem with its guest surveys.

Xanterra Parks & Resorts Deploys UniFocus’ MEETINGScope™

Dallas, August 11, 2010 - UniFocus today announced that Xanterra Parks & Resorts, a GUESTScope™ client, has now implemented MEETINGScope throughout their eigh

Hardage Group Management Deploys UniFocus’ GUESTScope™

Dallas, July 15, 2010 - UniFocus announced that Hardage Group Management, LLC (HGM) has deployed GUESTScope at their Chase Suite and

UniFocus’ MEETINGScope™ Quantifies Revenue at Risk

Dallas, April 28, 2010 - UniFocus today announced the latest version of its industry leading Meeting Planner Feedback system, MEETINGScope 3.0, the most powerful web-based system available for producing actionable intelligence for venue providers, has been enhanced with the foll

InterContinental Hotels & Resorts Partners with UniFocus to Enhance Meetings Satisfaction Worldwide

Dallas, January 21, 2009 - UniFocus, a global pioneer in the hospitality industry for performance, workforce management and closed-loop feedback solutions, announced that InterContinental Hotels & Resorts has selected the firm’s MEETINGScope as the new brand standard for its