Mark Heymann in Smart Supervision Newsletter

Coaching vs. Managing in the Age of the Millennial

Already outnumbering boomers in the general population, millennials are set to represent the largest segment of the U.S. workforce by 2018.

SA Hospitality Group, UniFocus’ Newest Partner Brings in Time and Attendance and Labor Management

October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocus by bringing in two of the latter’s solutions, Time and Attendance and the “Lite” version of its Labor Management System.  With T&A, SA Hospitality will be able to

Benchmark Hospitality Brings in Multiple UniFocus Solutions

September 30, 2015, Dallas, TX.  UniFocus is excited to announce its newest Loyalty partner, Benchmark Hospitality International.  Benchmark has signed on for two of the organization’s loyalty services, GUESTScope™, the guest satisfaction tool, and

UniFocus CEO, Mark Heymann, published in recent issue of "Global Business and Organizational Excellence"

In his article “Spotlight on Service: Integrating Workforce Management with Employee Engagement to Optimize Customer Satisfaction and Profitability”, which appeared in the July/August 2015 issue of Global Business and Organizational Excellence, Mark

The Shaner Group Automates Guest Feedback with UniFocus!

September 2, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus’ guest satisfaction survey tool.  This solution w