Higher Wages Translates to Happier Customers

By Ralph Varble, May 2016. Many businesses choose to provide a higher hourly wage from the beginning, such as QuikTrip and Ikea.

Cambria Hotels & Suites Taps UniFocus for Improving Meeting/Event Satisfaction

UniFocus is excited to announce that Cambria hotels & suites, an upscale division of Choice Hotels, has rolled out a pilot program with UniFocus’ MEETINGScope, a survey system specifica

Integrating Guest Surveys and Online Reviews: A Two-Pronged Approach to Greater Customer Satisfaction

Social media reviews and guest surveys both offer valuable insights into customer satisfaction, and how a hotel responds to that feedback can make or break its business. An effective feedback system is one that monitors both online reviews and survey results to create a holistic view of the guest experience.

Mark Heymann in Smart Supervision Newsletter

Coaching vs. Managing in the Age of the Millennial

Already outnumbering boomers in the general population, millennials are set to represent the largest segment of the U.S. workforce by 2018.

SA Hospitality Group, UniFocus’ Newest Partner Brings in Time and Attendance and Labor Management

October 29, 2015, Dallas, TX. The SA Hospitality Group has recently partnered with UniFocus by bringing in two of the latter’s solutions, Time and Attendance and the “Lite” version of its Labor Management System.  With T&A, SA Hospitality will be able to