Customer-Centric Culture Inspired by Successful Workforce Management
Total Workforce Performance Improves Guest Satisfaction by Beth Mahler
Successful management of the workforce plays a significant role in engaging and inspiring employee excellence in building a customer-centric culture. The key to success in the service industry is to put every asset to its best possible use to increase customer satisfaction. When the right resources are utilized at the right time, with the right attitude, and synchronized with business demand, you achieve optimal performance at the lowest cost.