Getting Closer to Guests to Create Customers for Life

By Sarah Santaella, Corporate Director of Quality Assurance for The Ritz-Carlton

Survey Best Practices: Interstate Takes Stock in Attracting “Best in Class”

Interstate Hotels & Resorts, the largest multi-national hotel management company in the world, currently operates 200-plus hospitality properties, with more than 55,000 rooms in 41 states, the District of Columbia, Canada, and Europe.

Maximizing ROI from Loyalty & Recognition Programs

By Harry Rivkin - There are many customer loyalty programs out there today. They are offered at your local drug store, grocery store, through the airlines, hotels, and much more.