An Insider's Guide to Guest Satisfaction | Interviews with Five Industry Executives

Five Industry Executives Share How to Achieve the BEST Customer Satisfaction
 
An Insider's Guide to Guest Satisfaction by Beth Mahler
 
Striving to improve customer satisfaction? Being smart, you already know understanding perceptions and customer satisfaction is essential to helping improve and grow a business.   How do experts in the industry run their properties to achieve the BEST customer satisfaction? 

Guest and Customer Satisfaction: What Can it REALLY Tell You?

What Is Guest Satisfaction Saying About Your Culture?
 
Guest and Customer Satisfaction: What Can It REALLY Tell you?  by Mr. Mark Heymann
 
What is customer satisfaction saying about your culture and the internal working's of your team? Consider this, Customer Satisfaction IS the Eyes into the Soul of your Organization. It is a clear reflection of the culture and systems you use for delivering on your brand promise and meeting your financial goals.

Customer Satisfaction: The Eyes into the Soul of Your Organization

A WHOLE NEW APPROACH TO INSPIRING CUSTOMER SATISFACTION
 

Consider this, Customer Satisfaction IS the Eyes into the Soul of your Organization.

What is customer satisfaction saying about your culture and the internal mechanics of your team? Is it a clear reflection of the culture and systems you use for delivering on your brand promise and meeting your financial goals?

FocusEd The Power of Engagement

 

The Power Of Engagement

 
Organization with high levels of employee engagement significantly outperform those without, and conversely, high levels of disengagement can adversely impact operating income, revenue and shareholder value.  Actively engaged employees outperform disengaged employees by more than 20% in profitability and productivity and by about 10% in customer ratings1.

Power-Up-your-Employees-and-Brand-with-Engagement

Employee Engagement

Best-in-class companies that make concerted efforts to drive employee engagement can expect to deliver consistently higher financial results and outperform their competitors.

Organizations with high levels of employee engagement significantly outperform those with out it, and conversely, high levels of disengagement can aversely impact operating income, revenue and share holder value.