Bridging the Generational Communication Gap

 

The fundamental differences in how various age groups approach work and communication are becoming more obvious, creating workplace rifts and affecting productivity.

Explore and understand how each generation defines four essential elements:

Ready or Not, Here They Come!

 

As Generation Y enters the workforce, it has quickly become obvious that its work style is different from any previous era.

Millennials: Game Changers

 

Within the next few years, this group will be 50% of the workforce and 40% of the US population. They are changing the way people think and businesses operate.

Learn about the impact of Millennials on employee and employment practices and how your company can begin to adapt.

Total Workforce Performance Improves Guest Satisfaction

Customer-Centric Culture Inspired by Successful Workforce Management
 
Total Workforce Performance Improves Guest Satisfaction by Beth Mahler
 
Successful management of the workforce plays a significant role in engaging and inspiring employee excellence in building a customer-centric culture. The key to success in the service industry is to put every asset to its best possible use to increase customer satisfaction. When the right resources are utilized at the right time, with the right attitude, and synchronized with business demand, you achieve optimal performance at the lowest cost.

Guest Satisfaction Golden Triangle: Delivery, Attitude and Product (DAP Model)

The Guest Satisfaction Golden Triangle: Delivery, Attitude and Product
Delivery, Attitude and Product
The Relationship to Achieving High Customer Satisfaction 
 
The Guest Satisfaction Golden Triangle: Delivery, Attitude and Product by Dr. Dan Mount

In the service industry integrating perceptions on both Attitude and Delivery into the feedback process play a crucial role in achieving high customer satisfaction.  Looking simply at the value and quality of your products and services are no longer sufficient to measure satisfaction and increase loyalty.