Read the articles from the current edition of FocusED.

Guest and Customer Satisfaction: What Can it REALLY Tell You?

What Is Guest Satisfaction Saying About Your Culture?
Guest and Customer Satisfaction: What Can It REALLY Tell you?  by Mr. Mark Heymann
What is customer satisfaction saying about your culture and the internal working's of your team? Consider this, Customer Satisfaction IS the Eyes into the Soul of your Organization. It is a clear reflection of the culture and systems you use for delivering on your brand promise and meeting your financial goals.

What 2015 Holds for the Evolution of Mobile Workforce Management Solutions


In today’s lean hotel industry, managers can’t afford to be desk-bound. They need mobile tools that allow them to manage operational issues immediately and efficiently from any location as they engage with guests and staff. Other factors that will drive demand for mobile in 2015 are regulatory compliance and the rise of app-savvy millennials as a key and growing segment of the labor force. The tech world is responding with mobile solutions that promise to transform the way hotels manage their employees while empowering those employees with the tools to better control their own schedules.

Build Better Business Relationships with Intelligence On-Demand

Build Better Relationships with Intelligence On-Demand.  Are you walking around your operations and visible to your teams and customers?  What would it be like if you could communicate immediately with employees from the floor?  Technology is much more than a convenience, it is a sheer necessity to excel. True mobile solutions share intelligence on demand enhancing business relationships.  This communication of knowledge improves the quality of service and customer satisfaction for your brand.

FocusEd The Power of Engagement


The Power Of Engagement

Organization with high levels of employee engagement significantly outperform those without, and conversely, high levels of disengagement can adversely impact operating income, revenue and shareholder value.  Actively engaged employees outperform disengaged employees by more than 20% in profitability and productivity and by about 10% in customer ratings1.


Employee Engagement

Best-in-class companies that make concerted efforts to drive employee engagement can expect to deliver consistently higher financial results and outperform their competitors.

Organizations with high levels of employee engagement significantly outperform those with out it, and conversely, high levels of disengagement can aversely impact operating income, revenue and share holder value.