The Symbiotic Nature of Customer and Employee Experience

Submitted by UniFocus on Mon, 05/21/2018 - 12:12pm

May 14, 2018 - Published in CMS Wire – Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization.

How to Gather Valuable Hotel Guest Feedback

Submitted by UniFocus on Mon, 05/21/2018 - 12:01pm

March 28, 2018 - Published in Cvent Blog – Today’s hotel guests have a wide range of feedback tools to share information about their experiences, good and bad. Yelp, TripAdvisor, Google, Facebook, and other channels now offer consumers a public platform to share kudos and grievances.

Chicago Tribune names Holiday Inn Chicago Mart Plaza River North #1 Top Workplace, driven by UniFocus’ actionable insights into

Submitted by UniFocus on Mon, 02/26/2018 - 4:53pm

February 26, 2018 – Holiday Inn Chicago Mart Plaza River North, a UniFocus partner with 521 freshly redesigned guestrooms and 210 employees (termed “artists” within the company), was honored by The Chicago Tribune for being the #1 Top Workplace in Chicago among small employers.

Will Fair Workweek laws drive automation?

Submitted by UniFocus on Fri, 02/23/2018 - 10:17am

March 2, 2018 – By Mark Heymann, CEO, UniFocus – Published in Modern Restaurant Management – The Fair Workweek movement is gaining momentum across the country as advocates press – and workers demand – predictability in their weekly work hours.

Dimension Development Partners with UniFocus to Optimize Workforce Performance

Submitted by UniFocus on Wed, 02/21/2018 - 11:15am

February 13, 2018 – Published in Hotel Hospitality – Dimension Development Company is implementing UniFocus’ labor management system (LMS) for all of its diverse portfolio of hotels.