Leverage Global Industry Knowledge
Active Partners Globally in Over 100 Countries!


Whether you’re one of the largest hospitality brands in the world or single operator company looking for a competitive edge, our consulting services can adapt to provide you with cost effective labor management, survey solutions and performance tools that will allow you to focus more time on what really matters… your guest. 

Labor Management System available in English, Spanish, French and Simplified Chinese.

Surveys could be delivered in multiple languages at the same property.  

Current UniFocus Partners are located across the globe in: 

ASIA: Armenia, Bahrain, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, South Korea, Kuwait, Lebanon, Malaysia, Nepal, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates (UAE), Uzbekistan and Vietnam

EUROPE: Austria, Belarus, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Russian Federation, Slovakia, Spain, Switzerland, Ukraine and United Kingdom

NORTH AMERICA: Anguilla, Aruba, Bahamas, Bermuda, Canada, Cayman Islands, Costa Rica, Curacao, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Commonwealth of Puerto Rico, Saint. Kitts and Nevis, Saint Lucia, Saint Martin, Trinidad and Tobago, United States of America, Virgin Islands (British) and Virgin Islands (US)

SOUTH AMERICA: Argentina, Brazil, Chile, Colombia, Paraguay, Peru and Venezuela

AFRICA: Egypt, Kenya, Mauritius, South Africa, Western Sahara, Zambia, Zimbabwe

OCEANIA: Australia, French Polynesia, Fiji, New Zealand and Papua New Guinea

To find out more how you can take control of your labor costs and productivity, call us at 972-512-5000 or email us at info@unifocus.com

To learn how UniFocus' innovative approach drives profits, please contact us at info@UniFocus.com or call 972-512-500.

An interview with Mark Heymann


  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort

  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' online guest satisfaction surveys, Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center