Our executive management team has an unrivaled track record of success in the industry, helping hospitality and other service businesses fine-tune productivity, profits, and most importantly guest satisfaction. 

Mark S. Heymann

Chief Executive Officer

Mark Heymann is a founding partner and the chairman and CEO of UniFocus, the leading workforce performance firm in the service sector. He brings to his position more than 40 years of expertise in the industry, particularly in hospitality. 

Mr. Heymann previously was founder and president of the Heymann Group, Inc. (HGI), a consulting, software and asset advisory company that was a forerunner in relating labor management to service quality in the hotel industry. For 15 years, HGI delivered significant bottom-line results to clients including Xanterra Resorts, Omni Hotels, Orient Express Hotels and Loews Hotels. Under Heymann’s leadership, HGI pioneered the development of labor management system technology, and in 1991, it introduced the resource and labor management software program Watson R.M.™

In 1998, Mr. Heymann coordinated HGI’s merger with Strategic Quantitative Solutions to create UniFocus, the first company to deliver the full array of performance management systems for the hospitality industry. UniFocus’ first-to-market innovations include automated scheduling, touch-screen time clocks and task-based labor for meetings and conventions. UniFocus was also the first in the industry to guarantee a return on investment, and its meeting planner feedback solution was the first to include a multi-tier survey process to support the overall relationship with the meeting planner throughout the sales, planning and event period. 

Today, UniFocus optimizes workforce performance with the most comprehensive systems and performance tools available on the market, including applications and services for labor management, time and attendance, budgeting and integrated survey solutions. Its platform is cloud-based with mobile applications for iOS and Android.

Mr. Heymann holds a B.A. in economics from Brown University and an M.S. in business from Columbia University

Kenneth J. Heymann

Chief Operating Officer

A 30-year hospitality industry veteran, Ken Heymann oversees all business operations at UniFocus. He is an expert on organizational development, change and quality management.

Ken was a founding partner of the Heymann Group, Inc., a consulting and asset advisory company formed in 1983. In 1998, HGI merged with Strategic Quantitative Solutions to create UniFocus, establishing one of the largest performance management firms in the service industry.

Over the course of his career, Ken has supervised major software and consulting projects in the areas of budgeting, forecasting, staff planning, quality management, and information systems for numerous organizations. These include, among others, Marriott International Hotels, Loews Hotels, KSL Resorts, Hilton Worldwide, and Fairmont Hotels and Resorts.

Ken has contributed to such industry publications as The Cornell Hospitality Quarterly, The Bottom line, Lodging Hospitality, and Hospitality Technology. He authored a chapter on Managing Change in Leadership and Quality Management, published by the Educational Institute of the AH&LA. He is the former chairman of the Board of Governors of the College of Merchandising, Hospitality, and Tourism at the University of North Texas and has taught at UNT as an adjunct faculty member.

Ken received his B.A. degree from the University of Pennsylvania. He holds an M.S. in Education from the University of Pennsylvania and an M.A. in Human Resource Development from the George Washington University.

Joe Sullivan

Chief Information Officer

Joe Sullivan is an owner and the chief information officer of UniFocus.  He is responsible for leading innovation and design of the company’s software solutions, which represent the most comprehensive workforce management systems and financial tools in the service industry.

Joe’s extensive experience spans hotel-focused technology, hotel/condo operations, general accounting software, statistics, software design, and database development. He was previously co-founder of Telman Software in 1996, and served as its chief operating officer and chief information officer until its merger with UniFocus in 2000.

From 1988 to 1996, Joe was the management information systems director for Vista Host Hotels. He was also a founding member of Sheldt & Sullivan, a consulting and computer sales company.

Joe earned a B.A in systems science from the University of West Florida.


Barry Kaplan

Sr. Vice President, Organizational Development

Barry Kaplan has managed UniFocus’ Human Resources and Organizational Development activities since joining the company in 2011, bringing 25 years of training experience.

Barry previously worked as director of training with the Heymann Group before leaving to lead organizational improvement activities in the Americas, Europe, Asia and Australia. During his absence, he also worked at Bowstreet Inc., and Groove networks prior to managing the Global Training Development efforts at Symantec.

An eight-year veteran of the U.S. Navy, and winner of the prestigious Navy Achievement Medal, Barry received his M.A. in Adult Learning/Continuing Education from the University of Phoenix and is a member of the Society for Human Resource Management.

Robert Anderson


Robert Anderson came to UniFocus in early 2011. After beginning his career in public accounting, he served in financial leadership and consulting roles for several closely-held companies. Robert brings more than two decades of diverse experience to UniFocus, including construction, soft goods, and professional services. 

Robert obtained his B.B.A. in accounting from the University of Northern Iowa, and is an active CPA (Texas) and CMA.



Michael Greer

Vice President, Sales

Mike has over 20 years of managerial-level sales experience. He has steered sales for companies during periods of significant change and growth, managing global sales teams and sales objectives of up to $250 million. Mike joins UniFocus from Elements, a premier stone supplier based in Dallas, where he served as director of sales and marketing. Before that, he was division sales manager for Whitmore, a CSW Industrials company, for eight years. Other positions include serving as Texas region sales director for Foxworth Galbraith, senior regional sales manager for DW Distribution, sales manager for Latham Stairs & Millwork, and central USA account manager for Mounding Associates. Greer is a veteran of the United States Marine Corps.


Aline Riemenschneider

Vice President, Marketing

Aline Riemenschneider joins UniFocus from Willow St. Agency, an innovative Dallas-based creative and digital advertising firm, where she served as vice president of account management. She brings more than 20 years of marketing and advertising experience to her position. Her strong leadership and team management skills have won new business, expanded existing business and driven revenue growth for agencies representing major accounts as diverse as Universal Studios, T-Mobile and BNSF Railway Systems. In addition to Willow St., previous agency experience includes USFI Advertising and Sullivan Perkins, both in Dallas, and Innovative Advertising in New Orleans. She holds a marketing degree from University of New Orleans.


George Harth

Vice President Organizational Effectiveness

George brings 25+ years’ experience helping clients gain value from large-scale business transformation projects to UniFocus.  As principal inventor of “Systems, Program Product, and Methods for Organization Realignment”, a patented rapid organizational transformation process, George’s system design and project management expertise are complemented by team management, change leadership, executive coaching, mentoring, and analytical skills that will facilitate UniFocus clients’ global implementations.

The US Department of Labor’s LIFT (Labor Investing for Tomorrow) award recognized the team George led for their role in crafting a process that transformed a global CPG company through “a rekindled desire for success, a strong competitive spirit, and a recognition that future winners are based on team effort.” (CEO Comments, Annual Report).

Accountable for the design, development and implementation of comprehensive change management methodologies tailored to the world’s largest oil producer’s SAP projects, George has international experience as well as hands-on familiarity of the issues challenging the hospitality industry from his background as a consultant to and operations manager in hotels.

To speak with any member of our team please contact us at info@UniFocus.com or call 972-512-500.

An interview with Mark Heymann