UniFocus History

Today UniFocus is one of the hospitality industry's most trusted names in satisfaction measurement technology, labor and financial management applications, hospitality consulting services and business intelligence!


October 2013 INC 5000 Recognition America's fastest growing privately owned company.

October 2013: Enhancement of  Labor Management Training including classroom setting, webinars and on line tutorials.
April 2013: Affordable Care Act (ACA) Specialization 
March 2013: UniFocus incorporates customer comment sentiment and analytics into GUESTScope.
September 2012: Launch of leadership training sessions nationwide.
June 2012: Introduction of streamlined and innovative corporate dashboard reporting

April 2012: UniFocus expands compatibility with mobile applications for iPhones, Androids, iPad and Windows Mobile OS across Labor Management and Survey Solutions suite.

August 2011: UniFocus launches Time and Attendance Mobile applications.

January 2011: Innovative Watson, R.M. LMS 9.0 released with dashboard analytics and Revenue at Risk opportunities.

September 2010: GUESTScope application for iPad weeks from iPad introduction.

March 2009:  UniFocus reinvents time clock with smart touch screen.

January 2008: Time and Attendance innovates employee engagement.

August 2006:  Banquet and Catering operations revolutionized with the first labor management system designed specifically for this market niche with acquisition of LaborSage.

August 2004:  Forward-thinking UniFocus development team leads to creation of web based labor management for industry.

June 2002: UniFocus launches advanced meeting planner feedback systemSpecifically designed to maximize business opportunities with relevant feedback.

June 2001: Automated scheduling saves hours and simplifies manual schedule creation and adjustments.

December 2000: UniFocus acquires Telman Software, adding time and attendance, budgeting and financial management to its applications suite, significantly increasing the predictive nature and analysis of UniFocus software.

December 1998 : Survey Solutions suite expanded with UniFocus’ acquisition of Customer Survey Technologies (CST).

June 1998: UniFocus is formed, creating the first company to deliver the full array of management systems for the hospitality industry. The merger between The Heymann Group, Inc. and SQS offered a unique approach to hospitality and other service organizations to optimize productivity, employee engagement and link to customer satisfaction for improved profitability.

April 1994: UniFocus releases Watson, R.M. LMS 3.0.

August 1983: The Heymann Group, Inc. is formed to provide hospitality productivity consulting. The company pioneered the development of Labor Management System technology. Today, this is the premier LMS and scheduling system in the market.

March 1977: Hotel Labor Management Consulting with Mark Heymann.

To learn how UniFocus' innovative approach drives profits, please contact us at info@UniFocus.com or call 972-512-500.

An interview with Mark Heymann


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UniFocus has developed a Total Workforce Performance platform of Labor Management and Time & Attendance Solutions linked to achieving client expectations that guarantees reduced labor costs, improved productivity, employee engagement AND higher customer satisfaction.
At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in 
exceeding YOUR customer's expectations at the lowest cost!

We’re Total Workforce Performance - the Fusion of Workforce Management, Engagement, and Satisfaction.


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