Guest and Customer Satisfaction: What Can it REALLY Tell You?
What Is Guest Satisfaction Saying About Your Culture?
 
Guest and Customer Satisfaction: What Can It REALLY Tell you?  by Mr. Mark Heymann
 
What is customer satisfaction saying about your culture and the internal working's of your team? Consider this, Customer Satisfaction IS the Eyes into the Soul of your Organization. It is a clear reflection of the culture and systems you use for delivering on your brand promise and meeting your financial goals.
Customer recommendations and loyalty are the ultimate compliment. It costs far less to retain a happy client than it does to find a new client. How do you get more referrals? Gain valuable insight into an innovative and a groundbreaking approach to customer satisfaction and drive more profitable volume with FocusED.

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FocusED Archives


2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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