- How to Drive Up Intent to Recommend
- Focus on Problem Solving and Resolution Skills
- Actions to Maintain High Guest Satisfaction
- Actions to Improve Less than Desired Guest Satisfaction
- Social Media Feedback vs. Direct Feedback
- Mr. Robert Reeves, General Manager, The Lord Jeffrey Inn
- Mr. Ted Horan, Director of Guest Experience Hospitality and Products, Colonial Williamsburg Hospitality
- Mr. Robert Palmer, Director HE Operations & Quality Assurance, Xanterra Parks and Resorts
- Mr. Louis Vasquez, Director of Hotel Operations, Palms Hotel and Casino
- Mr. Shawn Gracey, Area Managing Director, Destination Hotels and Resorts
Gain valuable insight into achieving higher customer satisfaction and drive more profitable volume with FocusED.
For more information, please contact us at info@UniFocus.com or call 972-512-500.