In the service industry integrating perceptions on both Attitude and Delivery into the feedback process play a crucial role in achieving high customer satisfaction. Looking simply at the value and quality of your products and services are no longer sufficient to measure satisfaction and increase loyalty.
Reaching the pinnacle of customer satisfaction requires a whole NEW approach--The DAP model, created by UniFocus.
- Delivery (efficiency) of service and
- Attitude (friendliness) of the service providers
- Product quality (perceived value)
Gain valuable insight into achieving higher customer satisfaction and drive more profitable volume with FocusED.
For more information, please contact us at info@UniFocus.com or call 972-512-500.