The Guest Satisfaction Golden Triangle: Delivery, Attitude and Product
Delivery, Attitude and Product
The Relationship to Achieving High Customer Satisfaction 
 
The Guest Satisfaction Golden Triangle: Delivery, Attitude and Product by Dr. Dan Mount

In the service industry integrating perceptions on both Attitude and Delivery into the feedback process play a crucial role in achieving high customer satisfaction.  Looking simply at the value and quality of your products and services are no longer sufficient to measure satisfaction and increase loyalty.

Reaching the pinnacle of customer satisfaction requires a whole NEW approach--The DAP model, created by UniFocus.  

  • Delivery (efficiency) of service and
  • Attitude (friendliness) of the service providers
  • Product quality (perceived value) 
Breaking service into two equally important components in supporting the measurement of your systems and culture. 

Gain valuable insight into achieving higher customer satisfaction and drive more profitable volume with FocusED.

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For more information, please contact us at info@UniFocus.com or call 972-512-500.